Refund Policy

Refund requests are reviewed by Benalpha Ventures in light of supplier plan conditions and applicable consumer protection laws.

Unused or unactivated services

Contact support promptly, preferably within 30 days of purchase, if a plan has not been activated, installed, used, consumed, or expired. Submitting a request does not guarantee eligibility.

Activated plans

An installed or activated plan may not qualify for a refund under the supplier’s rules. Connecting the device to a mobile network or starting data usage may count as activation. Confirmed technical faults, non-fulfillment and mandatory legal rights are reviewed separately.

Technical issues

Report problems as soon as possible with your order ID, device model and screenshots. Some Yesim-specific claims require notification within one hour of a technical malfunction. See the supplier’s published refund policy.

Request a refund

Email support@zayel.app with the payment reference, reason and relevant evidence. We will check the actual order and explain the outcome.